What Information Does hr2u Collect from Users?
Hr2u collects several categories of information to ensure the platform runs smoothly, securely, and is tailored to each user in Malaysia.
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and enable secure access to your account.
Hr2u automatically records device type, operating system, browser version, IP address, and timezone settings. This data helps us detect suspicious access and optimise platform performance for your mobile device.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM) are retained, including payment method, amount, timestamp, and transaction status. Full card or bank account details are not stored directly by hr2u — all financial processing is handled through secure payment processors.
Includes records of games played, bets placed, active session durations, pages visited, and in-platform interactions. This data is used to improve the user experience and identify unusual usage patterns.
How Is Your Information Used?
Hr2u uses collected data solely for purposes related to delivering and improving the platform's services. The following are the primary purposes for which your data is used:
- Identity verification and account security — ensuring only you can access your account and detecting any unauthorised login attempts.
- Financial transaction processing — processing MYR deposits and withdrawals accurately and securely.
- Customer Support — enabling the hr2u support team to assist you with account or transaction-related issues.
- Platform improvements — analysing usage patterns to improve the interface and overall experience.
- Account-related communications — sending important notifications about account activity, changes to terms, or security updates.
- Legal compliance — fulfilling reporting obligations required under applicable Malaysian law.
Hr2u does not use your data for third-party advertising or sell it to any marketing companies.
Cookies and User Activity Tracking
Hr2u uses cookies and similar tracking technologies to enhance platform functionality and personalise your experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform operations such as maintaining your login session, saving language preferences, and display settings. These cookies cannot be disabled without affecting platform functionality.
Helps us understand how users interact with the platform — most visited pages, time spent, and navigation paths. This data is used in aggregate form for platform improvements.
Used to detect suspicious activity, prevent fraud, and ensure that all communication between your device and hr2u's servers remains secure and encrypted at all times.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of parts of the platform.
Data Retention and Security Measures in Place
Hr2u user data is stored on servers protected by current industry-standard security protocols. All communication between your device and our servers uses SSL/TLS encryption, ensuring data cannot be intercepted in transit.
Personal information is retained for as long as your account remains active and for any period required under applicable Malaysian law. Once an account is permanently closed, personal data will be deleted or anonymised within a reasonable timeframe, except for financial transaction records that may need to be kept longer for compliance purposes.
Hr2u enforces strict internal access controls — only authorised staff who require access to carry out their duties are permitted to view user data. All relevant personnel are bound by confidentiality agreements.
Your Rights as a User and How to Contact Us
As a registered hr2u user, you have several rights regarding your personal data that you can exercise at any time.
You can request a copy of the personal data we hold about you at any time through your account settings or by contacting support.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly from your profile settings.
You may request the deletion of your personal data upon account closure, subject to any legal record-keeping obligations that may prevent immediate deletion.
You may object to the processing of your data for specific purposes, including withdrawing consent to receive communications unrelated to account operations.
How to Exercise Your Rights and Contact hr2u
To exercise any of the above rights or for any privacy-related enquiries, please reach out to the hr2u team via:
- Email: [email protected] — include "Privacy Enquiry" in the email subject line
- Live Chat: available 24/7 within the platform, select the "Privacy & Data" category
Hr2u will endeavour to address all data-related requests within a reasonable timeframe. Should this Privacy Policy be updated, a notice will be published on this page along with the new effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Questions About Your Data Privacy?
The hr2u support team is available to help you understand how your data is handled. You can also check our FAQ for quick answers.